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—OVERVIEW
The Interstate Network has had a strong
year defined by some key operational and
people focused achievements. Pleasingly,
overall interstate volume increased by
more than 5 percent. This was supported
by an excellent harvest season nationwide
resulting in strong bulk and containerised
rural export volumes. While the economic
downturn in Western Australia has reduced
intermodal volume demand on the East
West corridor, this has been somewhat
offset by increased intermodal volumes
on the North South corridor, including
the introduction of a new customer
on this network.
We see our future growth being
underpinned by stable reliability
and continued increases in service
performance levels, as well as supporting
rail operators with a focused business
development effort.
INTERSTATE
NETWORK
—YEAR HIGHLIGHTS
A SAFETY FOCUS
•
•
The Interstate team reported the
significant milestone of achieving a
year without any injuries resulting in lost
time. This is a great achievement, driven
by a cultural change and leadership
throughout the business and initiatives
such as the Fatal and Severe Risk
Program, quarterly Safety Awards, and
proactive safety reporting and sharing
of safety innovations.
IMPROVING CUSTOMER SERVICE
•
•
Improvements to service were noted
in our annual Customer Satisfaction
Survey. Our customers also indicated
higher levels of trust, respect and an
improvement in our problem solving
abilities.
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