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•
Customers are enjoying more flexibility
and improved efficiency thanks to
an extra track at the Kooragang coal
terminal. Innovative redesign saw
this $29 million project delivered 20
percent under budget and on time.
•
•
Continued progress on a program of
innovative improvements to the way
we control trains that will maximise
continuous train flows and decrease
dwell times (ARTC Network Control
Optimisation – ANCO) has been
welcomed.
•
•
Customers are increasingly recognising
the value we provide with further
positive improvements in the latest
Customer Satisfaction Survey scores.
A SAFETY FOCUS
•
•
The Fatal and Severe Risk Program
has been effective in highlighting the
top 10 extreme risks to our staff and
contractors to make further safety
improvements.
A spotlight on safety saw a 150
percent increase in reporting of
identified hazards and a cut to the
number of incidents and safe work
breaches by our contractors. We’ve
also continued our staff Quarterly
Safety Awards with criteria including
demonstration of innovative
improvements, safety focus and
ongoing behavioural changes.
DRIVING EFFICIENCY
•
•
We’ve seen positive results in
the areas of cyclic maintenance
strategies, delivery mechanisms,
costs and process efficiencies
from our adoption of the Continuous
Improvement Framework that’s
created a leadership environment
that values and drives improvement
ideas.
150%
INCREASE
19