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Safety Days have been held at every
Provisioning Centre across our
Interstate network with a dedicated
focus on human factors training, the
factors that contribute to incidents,
near miss reporting and the elements
of a ‘Just Culture’.
•
•
Safety committees were strengthened
by bringing together existing
corridor-based sub committees and
broadening their focus from WHS to
include rail safety issues and a broader
representation from corridor and
Network Control staff.
•
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A suite of safety lead indicators is being
trialled across all provisioning centres,
and together with field audits and
regular safety observations, is aimed to
support our value of No Harm, ensuring a
reduction in injuries and safety incidents.
•
•
Our Business Development Managers are
continuing to work with operators and
freight owners to grow freight volumes
both nationally and in the Riverina region.
•
•
We actively play a key facilitation role
in the promotion of business growth
within the transport and logistics industry
ensuring that any barriers are minimised
and resolved.
•
•
We are working with our customers
on new initiatives that will help drive
reliability and service improvements.
For example, our Wayside Strategy
delivers industry agreed levels for
safe rolling stock and track interaction
standards across the network for
current and future traffic needs.
Another example is our new Customer
Portal - an electronic gateway for
customers to access and share key
business data. The initial launch included
access to ARTC Train Tracker which
enables customers to track the location
of their trains on the network. The Portal
also provides centralised reporting of
key day-to-day operational information
including train progress, consist details
and links to speed restrictions and train
alteration advices.
•
•
Further work has been done with
our people to foster a customer-centric
focus through our Transformation
Program activities, specifically
the Customer Experience and
Leadership streams.
•
•
A Market Intelligence System has been
established to provide better insight into
the main drivers that influence freight
modal shift from road to rail.
•
•
We began implementing new ways of
working at Provisioning Centres through
our Continuous Improvement Program.
Our customers have recognised that we
are more responsive, are providing high
levels of service and taking a leadership
role on behalf of the industry.
CUSTOMERS ACKNOWLEDGED
FURTHER IMPROVEMENTS
IN CUSTOMER SERVICE AND
SATISFACTION OVER THE
LAST YEAR VIA OUR ANNUAL
CUSTOMER SURVEY
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