We value your comments and feedback and we respond to these matters via a formalised enquiries handling process.
Upon receipt of an enquiry, where required, we will commence an investigation based on the information provided. This may involve contacting you to gain further contact details, prioritising the urgency of the enquiry or complaint, investigating and/or allocating the matter to the relevant business area, and reaching a resolution or outcome.
If we receive an enquiry that is more complex in nature, the investigation process may take a little longer. If this is the case we aim to keep you informed along the way.
How do I submit an enquiry or complaint?
If you have feedback or a complaint you wish to log with us, this can be directed to our Community Relations team. Providing us with as much information as possible such as specific locations, photographs and Google Maps images is highly recommended. In some instances we will request such information in order to progress your enquiry. We also require your contact details and best contact method, so we can get back to you with a response.
How do I contact you?
Community Relations is a telephone message bank and email account that can receive environmental enquiries and complaints. If using the telephone service, you will be prompted to leave your contact information and details regarding your enquiry. A return call will be made by our Community Relations Administrator to discuss your enquiry in more detail.
Should you choose to send us an email, please include as much information as practical, as well as your preferred communication method.
Community Relations Contact Details
Phone: 1300 550 402
Email: community@artc.com.au